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Frequently Asked Questions



How long will it take before I receive my items?

How do you ship?

Do you deliver internationally?

Where are you shipping from?

How much do you charge for shipping?

What courier will be used for the delivery


How do I place an order?

What are the payment options available?

How secure is my personal information?

After Payment

Can I change or cancel my order?

Will I receive tracking code?

I placed an order but did not receive any confirmation email. What's going on?

After Delivery

Why am I missing some items from my order?

Why is the price written on the package different from what I paid?

What happens if I am not at home during delivery?

Returns & Refunds

Our Return Policy

Return Shipping Information

Our Refund Policy

Our Order Cancellation Policy